Shipping & Returns

Returns Policy

Eligibility: Most new, unopened items are eligible for return within 45 days for a full refund.
Shipping Costs: Return shipping costs are covered if the return is due to our error, such as receiving an incorrect or defective item.
Refund Timeline: Refunds are typically processed within a couple of weeks after the return shipper receives the package, including transit time (5-10 business days), processing time (3-5 business days), and the bank's processing time (5-10 business days).
Process: To start a return, either fill out the form on the Contact Us page with your order number and product details, or contact customer support at 1-877-595-8539 or help@monsterbreakbilliards.com.

Shipping

Global Shipping: Shipping is available worldwide, though some products and destinations face restrictions.
Estimates: Shipping and delivery dates are estimated at the time of order, based on item availability and chosen shipping options.
Rates: Shipping rates are based on weight and rounded up to the next full pound.

Custom & Made-to-Order Products

Cancellation/Restocking Fees: Vary by order placement time, from no penalty within the first day to 100% non-refundable after eight days.
0 – 1 day No penalty if item has not gone into production
2 – 4 days 25% non-refundable
5 - 7 days 50% non-refundable
8+ days 100% non-refundable

Shipping Charges

Shipping Disclaimer

Delays: High order volumes may lead to shipping delays. Customer support is available for assistance.

Multiple Packages

Expedited Delivery: Orders with multiple items may be sent in separate packages from different locations, with no extra shipping cost.

Truck Delivery Shipments

Game Tables: These are delivered by truck within approximately 2-3 weeks, with customer support confirming the order and providing an estimated delivery date.